Privacy Policy

Giant Swarm GmbH (“Giant Swarm”) is aware that the security of your personal information from the use of our website is an important concern. Giant Swarm respects your right to privacy and takes the protection of your personal information seriously. Therefore Giant Swarm would like you to know what data Giant Swarm maintains and what data Giant Swarm discards in connection with the use of our website. Giant Swarm also would like to inform you about the measures taken to protect your privacy.

Data collection

Giant Swarm’s website can be used without disclosing your personal data. When you use Giant Swarm’s website, data may be stored for various technical reasons. This data may include the name of your internet service provider, the website that you used to link to our site, the websites that you visit from our site, the type and version of your browser and your IP-Address. This data could possibly lead to your identification, but there is no person-related utilization in this regard. From time to time the data may be used for statistical purposes whereas the individual user remains anonymous.

Collection and use of Personal data

Giant Swarm collects personal data only when you provide it to us, through registration, e-mails, as part of an order of our services or similar situations in which you have chosen to provide the information to Giant Swarm.

In order for the services of Giant Swarm to function, Giant Swarm needs to collect and process certain elements of your personal data in the course of a registration process. When you register, Giant Swarm asks for your name, mailing address, e-mail address and telephone number. If you use any of Giant Swarm’s paid services, Giant Swarm also collects your billing details such as your credit card or bank details for billing and payment purposes.

The personal data Giant Swarm collects will only be used for the purpose of supplying you with the requested services or for other purposes for which you have given your consent, unless Giant Swarm is legally required to do so. Giant Swarm uses credit card or bank details information solely to check the financial qualifications and to collect payment for the services of Giant Swarm. Credit Card information is never stored or even read by Giant Swarm but handled directly by a qualified third party that handles the billing process. Giant Swarm also uses your e-mail address in order to offer you similar services of our own. You may object to this use of your e-mail address at any time without incurring any costs simply by clicking on the link at the end of our e-mails or send your objection to the following e-mail address support@giantswarm.io.

Your personal data will only be transferred to a third party if it is explicit regulated by law or you requested this at the time of registration. Giant Swarm will not sell or disclose your personal data to third parties without obtaining your prior consent unless it is explicit regulated by law or Giant Swarm is required to do so by law. You have the right to review and amend any personal data stored in Giant Swarm’s system if you believe it may be out of date or incorrect. You have also the right at any time to withdraw your consent to the use of your personal data in the future. In both cases, just send an e-mail to the following address support@giantswarm.io or contact Giant Swarm`s Data Security Officer at the address below. Please note that your right to the deletion of data may be limited by statutory retention periods, which we must observe. In addition, courts, law enforcement agencies or other authorities specified by statute can retrieve data or demand information on a statutory basis.

Cookies / Use of Cookies

Cookies are small text files that sent to your browser by a web server and stored on your data carrier. Using such cookies it is possible to recognize the visitor's browser in order to optimize the website and simplify its use. There are two different kinds of cookies: Session cookies are deleted when you exit the session. Temporary cookies will be stored for a longer period of time or indefinitely on the data carrier. Most browsers are set-up to accept these cookies automatically. In addition, you can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer.

Most of the cookies Giant Swarm uses are session cookies which are deleted at the end of your browser session. These cookies are needed to keep your website visit consistent, i.e. to ensure that, for example, no renewed login is required and the preferences, which you have already entered in during the session, are maintained. Giant Swarm also uses permanent cookies to record information about visitors to the Giant Swarm Websites who repeatedly use the services of Giant Swarm and which are designed to help us continually improve the services Giant Swarm offers you. Data collected via cookies by Giant Swarm will not be used to determine the personal identity of the website visitor.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics also uses cookies. The information generated by the cookie about your use of the website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to analyse your use of the website, to compile reports on the website activities for the website operators and to render other services associated with use of the website and use of the Internet. Google may, as the case may be, also transmit said information to third parties if this is statutorily prescribed or if third parties process said data on behalf of Google. Google will not associate your IP address with any other data stored by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website. By using this site, you agree to the processing of data about you by Google in the manner described above and for the aforementioned purpose.

Marketing automation

Giant Swarm also uses marketing automation tools in order to make our offerings on the Internet more relevant and interesting for you. To this end we use technologies provided by Google, Twitter, and Facebook. For the purpose and extent of the data collection and the further processing and use of the data and your rights in this connection and the setting possibilities you have in order to protect your privacy, particularly with regard to cookies and opting out, please see the following links and the information these providers have published:

Website optimization and support

To ensure the tailored design and optimum performance of Giant Swarm’s website and to provide you with timely support, Giant Swarm also uses website optimization as well as support tools. To this end we use technologies provided by Adobe, HubSpot, Intercom, and Wingify. For the purpose and extent of the data collection and the further processing and use of the data and your rights in this connection and the setting possibilities you have in order to protect your privacy, particularly with regard to cookies and opting out, please see the following links and the information these providers have published:

Billing

For billing purposes we have partnered with Stripe.

Security

Giant Swarm uses technical and organizational security precautions to protect your data from manipulation, loss, destruction or access by unauthorized persons. Our security procedures are continuously revised based on new technological developments.

Contact

If you have any problems, questions or ideas, please contact one of the following persons.

Data Protection Officer of Giant Swarm: Henning Lange

Address: Giant Swarm GmbH, c/o Startplatz, Im Mediapark 5, 50670 Cologne, Germany

E-mail: support@giantswarm.io

The constant development of the internet requires occasional adjustments to our privacy policy. We retain the right to make changes when necessary.