“The Giant Swarm team has been involved with the container revolution since the beginning, and has done an excellent job avoiding the hype and delivering practical solutions for those looking to run containers for real.”
Keeping Your Business Up and Running - Always
Our dedicated System Reliability Engineers allow us to always wrap our product with a layer of services that make a real difference. Our SREs become part of your team ensuring business continuity together with risk mitgation in running your cloud native stack.
Guaranteed High SLAs
We know you depend on us to run your business. As a result we guarantee an uptime of 99.95%. We also work to keep our average response time as low as 3 minutes, lower than our contractual obligation.
Dedicated Support via Slack
Forget about opening a ticket that gets escalated between the different layers of support. A go-to person, on a dedicated Slack channel, is there to talk you through any problem.
If we find an issue that you did not report, we will fix it and roll it out automatically. We don't wait for you to encounter trouble and request a fix for something we already know about.
Fixes of Postmortems Across all Customers
We crowd-source for you. We apply learnings and postmortems to all our customers in a push mechanism. Once we figure it out for anybody, even ourselves, you enjoy the fruits of the labor.
Simple Upgrades to Kubernetes and Apps
We make sure that you always run the latest version of Kubernetes and all the other apps that make up your cloud native infrastructure. Thus, avoiding the complexities created by "upgrade debt". Our upgrade methodology saves you the headache of doing it yourself. It ensures no disruption of your business, or getting your personnel tied up in the upgrade effort.
Transparent Hotfixes and Security Patches
When the community finds and fixes a problem, we've got your back. We will have it ready and promptly deployed to your clusters and you continue to work as usual.